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RTPS

created using Flow 2 Presentation template
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Citizens' Charters for Effective Service Delivery

Lakshmi is at the R.T.O to get her Driving license.

Madam,come next week. Server is down.

Madam, you have not brought all the documents.

Madam, just pay Rs.1200 and your file will be on top.

What Lakshmi had to face, is the experience of a number of citizens in our country

Madam, office is closing now! Come tomorrow...

DAY 1

DAY 2

DAY 3

DAY 4

PRESENT DAY SCENARIO

What reports have to say...

WHEN DO WE BRIBE?

Data shows that despite having e-seva, Mee seva, Right To Information, Lokayukta and Anti Corruption Bureau, the average pendancy of applications for documents and certificates in Hyderabad is 34%

DEPARTMENT-WISE CORRUPTION IN INDIA

PENDING APPLICATIONS IN TELANGANA'S DISTRICTS SINCE 2014

Source: www.trak.in, India Today and Deccan Chronicle.

(In crores)

So, what is our solution?

THE RIGHT TO PUBLIC SERVICES

What?

Why?

How?

To overcome inefficiency, corruption and improve awareness and ensure public acountability

The right to time-bound delivery of goods, rendering of services and redressal of grievances

Publication of a CITIZENS' CHARTER by every government department

DETAILS OF SERVICES

Name of official responsible, documents required, fees etc.

TIME-FRAME

Stipulated time-frame within which service must be provided

GRIEVANCE REDRESSAL

Effective mechanism in case of delay /denial of service

COMPENSATION

Penalty on public official and compensation to aggrieved citizen

A Citizens' Charter includes :

So, what does a citizen do if he/she has a grievance?

STATE LEVEL

LOKAYUKTA

DISTRICT/CORPORATION LEVEL

INDEPENDENT DESIGNATED AUTHORITY

DEPARTMENT LEVEL

GRIEVANCE REDRESSAL OFFICER

PUBLIC AUTHORITY

GOVERNMENT OFFICE

It is the apex supevising body. It can impose penalities/award compensation

If the  public authority fails to meet time-bound supply of goods or rendering of service

Aggrieved person may approach the  G.R.O

It hears complaints against the G.R.Os and can impose penalities/award compensation

GRIEVANCE REDRESSAL MECHANISM

20 Indian states have already implemented the Right to Public Services. (as of April, 2015)

Andhra Pradesh and Telangana is expected to be the 21th & 22nd state to implement the RTPS.

Lakshmi is at the R.T.O to get her Driving license.

Madam, here is your Driving License.

Here are all the documents and the fees mentioned in the Citizens' Charter, which says I must get my license today itself.

Ideal scenario after implementation of the RTPS

Citizens' Charter Penalty will be imposed on official for delay/denial of service

Citizens Charters Penalty will be imposed on official for delay/denial of service

On the same day...