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Creusa Kennels Survey 2017

created using Candidate Survey Results template
published by Zoe Howard

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CREUSA KENNELS
SURVEY RESULTS 2017
Just one of the many lovely comments:
"Fantastic place and after previously trying another cattery and not being happy with the service it was great to know that there was somewhere we felt we could leave our cat and not worry while we were away." (Sian, St Austell)
We asked your views on some key aspects of caring for your pet.
89/ 100
90/ 100
89/ 100
health and safety
animal welfare
quality of facilities
quality of staff
92/ 100
Graphic shows average ratings given.
3%
5%
38%
54%
Then we asked, what do you think of food and feeding at Creusa?
3%
8%
34%
55%
Next we wanted to know your views on play and exercise.
2%
10%
37%
51%
We also asked about rooms and bedding.
2%
6%
31%
61%
And then we wanted to know how you feel about the human interaction with your pet.
We were keen to get your views on potential improvements
price according to dog size?
Coloured area shows majority view.
live video?
gourmet food?
online booking?
£16 for luxury dog suites?
And finally...
We know how much you love those Facebook photos!
A fabulous recommendation score of 77!
Net Promoter Score, compared to a global average score of 40. 183 people said they would be extremely likely to recommend Creusa. This places Creusa in the top 25% globally for customer recommendations.
Average importance score of 65/100.
CREUSA KENNELS
SURVEY RESULTS 2017
And the last word goes to Emily, a satisfied customer from Par:
"I feel safe in the knowledge that she will be well looked after, exercised, well fed and given plenty of attention."